To submit return request please go to Contact us
[KINDS OF RETURNS]
- Item delivered is not matching the item ordered (Wrong Size, Wrong item, Wrong Module, Wrong Picture,)
- Item delivered is not complete (missing Spare parts, Part No. (s), accessories…etc.)
- Item delivered is not intended to you (Wrong Delivery)
- Item delivered is not satisfactory (Bad Quality)
- Item delivered is damaged, not working our malfunctioning.
- You have 7 days to decide if an item is right for you and request a return or exchange.
- Items returned must be in their unused condition with the original packing.
- We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Please do not send your returned items to the address mentioned on your package as it will affect the processing of your return.
- Any shipping fee and insurance are non-refundable ( all shipping charge are non-refundable for sending and returning the items )
[RETURN – EXCHANGE/ CLAIM PROCEDURE]
- Please contact Customer Service within 7 Days by submitting a return claim to info.snsal.com indicating the Invoice No, Tracking No. & item(s) you would like to return and the reason of return mentioned in the above list. We will get back to you within 72 hours.
- After receiving return instructions from us, please pack up & prepare the item(s) to be returned with the original packing.
- Once the package is returned to us & approved by Snsal, we will issue refund/replace as per the case in hand.
- Most returns are processed within 10-12 business days after we receive your package at our warehouse. We’ll issue the refund to your Bank Account by filling the FORM on Contact us page
- Once your refund has been issued, you will receive a confirmation email.
For more information, please contact the undersigned.